Career Opportunities At RedAwning

Join the fastest growing marketing and reservations solution for vacation rentals in the industry.

RedAwning, a leading innovator in the vacation rental industry since 2010, is offering exceptional career paths and opportunities for entry-level, mid-level and senior-level employees. We work in a friendly, relaxed, high-ceilinged, loft-style office environment in Petaluma, CA, with free lunches, snacks, and beverages. If you’d like to jump on this juggernaut, send us a cover letter and your resume.

Join the Petaluma-based startup that’s transforming the way people travel. We’re the fastest, easiest, safest way to distribute, market and book a vacation rental.

A note on fraud prevention: RedAwning will never attempt to recruit or interview for job openings via SMS/Text Message, or by using anonymous or generic (e.g.,, etc.) email accounts.  We will only ever communicate with applicants via an official company email address.  Further, we will never ask you to share personal information, other than what you choose to include in a resume or cover letter, until after you have interviewed with an actual human being.  Verification works both ways.  If in doubt, please contact for assistance.   Thank you.

Guest Services Agent

Guest Service Agent 

We are looking for a friendly, professional, and customer-oriented Guest Service Agent to join our team.  As the Guest Service Agent, you will make sure that property owners, along with visitors/guests, feel welcome and are well looked after.  Your role will include preparing for arrivals and departures, answering phones, making reservations, attending to owners and guest requests, and more… 


You need to have good people skills, a professional appearance and demeanor, as well as be highly organized in order to be a successful Guest Service Agent. The ideal candidate will have previous customer service and office management experience. This position is a full-time, hourly role. This position will work on-site in the Bear Valley Vacation Rentals office in Bear Valley, CA. This position requires Weekends and Holidays.  


Job Duties include: 

  • Provides outstanding hospitality to all owners/guests, ensuring the needs of all customers are met and accurate standards of conduct and efficiency are followed at all times. Coordinates the maintenance work with Housekeeping & Vendors and homeowners/guests.
  • Assists the owners/guests with any complaints or disputes.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Ability to acquire and maintain relationships with associates, owners, customers, vendors
  • Schedule/coordinate the activities and tasks of house cleaners and vendors to successfully complete duties/ projects on time and on budget
  • Enter work orders and track billable time (VERY IMPORTANT)
  • If there are Major Repairs to take place, discuss with GM & homeowner first anything outside of the $300 repair threshold always discuss with GM & homeowner first
  • Maintain quantity and assure quality of inventory items included with each property, replace items as needed, bill and notify homeowners of replacements
  • Assist our team with escalating guest and homeowner concerns by responding to emails, calls, and tickets
  • Review open work orders on a weekly basis and review monthly work order billing for accuracy prior to owner statement preparation
  • Learn and utilize current technology (i.e. Streamline, RedAwning Portal,, etc.) used for operations and vacation rental management
  • Assist with guest communications as necessary or requested by the General Manager.
  • Respond timely to internal and external communication (chat, email, voice, etc)  
  • Works closely with internal/external customers, ensuring operations objectives are achieved while fulfilling service, quality, and profitability demands.
  • Laundry pickup and delivery to houses as needed.
  • Deliver amenities or guest items as needed. 
  • Obtain quotes and bids from outside vendors or trades as needed or requested by the General Manager. 
  • Work to coordinate the On-Boarding of New Properties with the GM
  • Perform other duties as assigned. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.


  • Must be able to work Holidays and Weekends. 
  • Reliable transportation to travel between worksites
  • Positive attitude
  • Effective decision-making skills
  • Strong problem-solving skills
  • Previous hospitality/retail experience (front desk, guest services, or office manager a plus) 
  • Computer skills are required on all forms of hardware - laptops, tablets, and mobile devices.
  • Communicate professionally through email, phone calls, video calls, and texts.
  • Ability to work well under pressure in an agile, fast-paced environment.
  • Highly responsive, reliable, and possess strong attention to detail.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The position is located at snow level - appropriate transportation is necessary.

Bear Valley Vacation Rentals Overview

Bear Valley Vacation Rentals has been a locally owned and operated company since 1982. Bear Valley is located in California’s least populated county on Highway 4 between Lake Tahoe and Yosemite in the Central Sierra Mountains. Bear Valley Vacation Rentals are the closest accommodations to Bear Valley Ski Resort, which is 4 miles away. Honored by being on one of the few distinguished National Scenic Byways and set in the midst of over one million acres of Wilderness and National Forest lands, Bear Valley is the closest mountain getaway from the South Bay, East Bay, and the Central Valley. Bear Valley Vacation Rentals manages approximately 40 privately owned cabins and condos.

Bear Valley Vacation Rentals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.