Join The RedAwning Team

Who We Are:

RedAwning is a Petaluma, CA. based company built for short-term vacation rental owners and property managers. We offer the largest marketing channel distribution to connect property owners with travelers looking for accommodations, along with streamlined communication and management of all properties within one interface, for the best host & guest experience.

Launch Operations Manager

• Location: Remote / Hybrid (Petaluma, CA)
• Job Type: Full Time, Salary Range $66,560-$80k
• Hours: 8:30am-5:30pm (Monday – Friday)
• Reports To: Director of Launch Operations

RedAwning, a fast-growing leader in the vacation rental industry, is seeking an experienced, proactive and motivated individual to join our team.

What We Are Looking For:

As the Launch Manager, you will be instrumental in overseeing the seamless onboarding process for new clients, taking ownership from the moment of contract signing to the property's successful launch on booking platforms. For this role, you’ll need to exercise excellent communication, interpersonal and critical thinking skills in order to facilitate collaborative relationships in a fast-paced environment.

Qualifications: Skills, Knowledge, and Abilities include

Education and/ or Experience:

• 1-3 years experience in operations and stakeholder relationship management
• 1-3 years experience in financial analysis, reporting, and decision-making around financial impact
• Prior experience in a client-facing role (i.e. management consulting, sales, etc) (preferred)
• Experience in the real estate and/or hospitality industries
• Experience working cross-functionally to execute high-impact projects

Abilities and Attributes:

• Excel (must-have)
• SQL (preferred)
• Excellent verbal and written communication skills that allow you to build relationships and improve and expand upon strategic service offerings
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines
• Proven quantitative abilities to decipher process improvement needs within a data set
• The ability to take ownership in a fast-paced environment and deep dive into ambiguous problems
• Must be accurate, organized, and highly detail-oriented
• Ability to multitask, prioritize, and effectively manage time/workload
• Creative thinking skills, with the ability to identify new and innovative opportunities

Work Environment:

• While this position can work fully remote, we offer an in-person option in the form of our Petaluma HQ office space.

Compensation and Benefits

• Fully Paid Medical Coverage for yourself
• Paid Vacation and Sick Time

RedAwning provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

RedAwning is a Petaluma, CA-based company built for short-term vacation rental owners and property managers. We offer the largest marketing channel distribution to connect property owners with travelers looking for accommodations, along with streamlined communication and management of all properties within one interface for the best host & guest experience.

 

Customer Success Manager

• Location: Remote / Hybrid (Petaluma, CA)
• Job Type: Full Time, Salaried
• Salary: $67k-$80k
• Hours: 8:30am-5:30pm (Monday – Friday)
• Reports To: Vice President of Account Management

 

Position Overview:

As a Customer Success Manager (CSM) at our Short Term Rental (STR) Management Company, you will play a crucial role in ensuring the success and satisfaction of our property owners. You will manage the performance of vacation rentals, provide ongoing support to property owners, and optimize property listings and marketing strategies. Your goal is to enhance guest satisfaction, improve property performance, and maintain strong, long-term relationships with our clients.

 

What We Are Looking For:

We are looking for a proactive and resourceful professional with strong communication skills and a passion for customer success. The ideal candidate will have experience in property management, a knack for quick problem-solving, and the ability to build and maintain strong client relationships.

 

Key Responsibilities:

Account Management / Host + Property Focused

• Performance Analysis: Analyze rental performance metrics, create property reviews, and recommend improvements.
• Rating Review: Collect 5-star reviews, manage lower ratings, and resolve negative feedback.
• Listing Optimization: Guide listing optimization, photography, and marketing; adjust pricing to boost revenue.
• Invoice and Accounting Assistance: Ensure invoice accuracy and provide assistance with any financial or account concerns.

 

Customer Support / Operations Management

• Escalation Response: Assist in emergencies, resolve issues, and communicate updates to hosts.
• Proactively monitor property operations, including reservations, lock codes, cleaner verification, trash pickup, and guest communications.
• Cross-functional Collaboration: Work with sales, onboarding, and operations teams to enhance processes and ensure seamless experiences.

 

Client Relationship Management

• Onboarding and Training: Help new property owners understand and use the platform effectively.
• Relationship Management: Build strong relationships and address owner concerns promptly.
• Feedback Collection: Gather and use feedback to improve services and collaborate on enhancements.
• Churn Risk Management: Engage with owners to ensure high renewal rates and implement retention strategies.

 

Qualifications: Skills, Knowledge, and Abilities include:

Education/Experience

• Bachelor’s degree in Business, Hospitality, or a related field preferred.
• 2+ years of experience in customer success, property management, or a related field.
• Proven track record of managing client relationships and delivering exceptional customer service.
• Strong problem-solving skills with the ability to think quickly and effectively in high-pressure situations.
• Excellent analytical skills to assess rental performance and provide actionable insights.
• Proficiency in using property management software and other relevant tools (i.e. Airtable, Hospitable, ect.).
• Exceptional communication and interpersonal skills to build and maintain strong client relationships.

Attributes/Abilities

• Proactive and resourceful: Takes initiative and finds creative solutions to challenges.
• Strong communication skills: Excellent verbal and written communication abilities.
• Quick problem solver: Capable of thinking on their feet and resolving issues swiftly and effectively.
• Client-focused: Dedicated to building and maintaining strong relationships with property owners.
• Detail-oriented: Ensures accuracy in all tasks, including invoice reviews and reservation monitoring.
• Collaborative: Works well with cross-functional teams to enhance processes and improve client experiences.
• Tech-savvy: Proficient in using property management software and other relevant tools.

Work Environment:

• While this position can be worked from anywhere, we offer an in-person option in our Petaluma HQ office space.

Compensation and Benefits

• Fully Paid Medical Coverage for yourself
• Paid Vacation and Sick Time

RedAwning provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Who We Are:

RedAwning is a Petaluma, CA. based company built for short-term vacation rental owners and property managers. We offer the largest marketing channel distribution to connect property owners with travelers looking for accommodations, along with streamlined communication and management of all properties within one interface, for the best host & guest experience.

IT Manager/Director

We are seeking an experienced and versatile IT Manager/Director to oversee all information technology operations for our growing vacation rental/hospitality company. You will be responsible for managing our IT infrastructure, cloud services, SaaS applications, and providing technical support to our staff across multiple locations.

Key Responsibilities:

IT Infrastructure & Cloud Services Management

• Manage and maintain our AWS cloud infrastructure, ensuring high availability, security, and cost-optimization
• Administer and optimize Google Workspace for the organization, including user management, security, and collaboration tools
• Oversee the implementation, integration, and maintenance of various SaaS applications, such as HubSpot, Okta, Salesforce, Zapier, and industry-specific tools like Hospitable, Track, Streamline, Autohost, and RemoteLock

Technical Support & User Management

• Provide technical support and troubleshooting for end-users across Windows and Mac devices
• Manage email migrations, cloud storage, and other user-facing IT services
• Develop and maintain IT policies, procedures, and documentation
• Conduct training sessions for staff on new technologies and applications

IT Operations & Financial Management

• Develop and manage the IT budget, ensuring cost-effective solutions
• Negotiate and manage vendor contracts for IT services, software licenses, and hardware purchases
• Implement and maintain IT security measures, including data backup, disaster recovery, and cybersecurity protocols
• Collaborate with department heads to understand business needs and align IT strategies accordingly

IT Consultation & Collaboration

• Team with business units and subsidiaries to develop technical solutions
• Collaborate with engineering, technical support and QA on best practices in support of software development and deployment activities

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
• Minimum of 5 years of experience in an IT management role, preferably in a multi-location or distributed environment
• Proven expertise in managing AWS cloud services, Google Workspace, and various SaaS applications
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical staff
• Experience in the vacation rentals or hospitality industry is a plus
• Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Work Locations:

• California (North Bay/Sonoma County)
• Washington (Seattle area)
• Remote work is also possible for the right candidate

We offer a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.

If you are a highly skilled and motivated IT professional with a passion for technology and a customer-focused mindset, we encourage you to apply for this exciting opportunity.

RedAwning provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.